Answers to questions frequently asked about Aestiva.
Aestiva Software, Inc.
24050 Madison Street
Torrance, CA 90505
|Entity Type||- Corporation (California)
- Privately held
- No holding company
|Years in Business||Founded January 1996.|
|Company Health||Currently undergoing moderate-to-strong growth. Profitable since 2002.|
|Age of Primary Products||Aestiva Array (Formerly HTML/OS) - Since 1996
Aestiva Webigami - Since 2014
Aestiva Power Office - Since 2004
|Professional Service Rate||See Rates|
|Services included with purchase||See your quotation.|
|New Customer Support Waiver||Free for one year from order date.
For new customers only.
|Product upgrades after customization||Yes. (Company policy does not allow us to issue custom features that destroy our ability to apply product upgrades.)|
|Do I get the source code?||You do not get source code of Aestiva database and workflow engines. You get the source code on coding provided for your exclusive use.|
|Standard Support Hours||8 a.m. to 5 p.m. (Pacific Standard Time)|
|After-hours support||14 hour and 24 hour windows available at an additional cost. Speak to your Aestiva Account Coordinator for details.|
|Customer Care Staffing||- Support (5)
- Account Coordination (4)
- Production (5)
- Quality Control (4)
|Hardware Technology Platform (Power Office On-Prem)||MS Windows, Linux, MacOS X, and Unix operating systems on INTEL and INTEL-compatible processors. VMWare and other virtualization environments supported. Can run in VPN networks. 32 and 64 bit engines available.|
|Software Requirements (Power Office- On-Prem)||CGI-compliant Web Server (IIS or Apache, for example).
No external database engine required.
For further information please speak to your Aestiva Account Coordinator.
|Software Requirements (Power Office & Webigami Platforms - Cloud)||Any popular browser less than five years old.|
|Development Technology||HTML/OS. See htmlos.org.|
|Different Support Options||General support provided with an annual support contract.
Research, development, and business process consulting provided with fixed-cost Service Orders.
|How often are upgrades released?||Array has new releases every 30-120 days. Power Office has new releases every 30-120 days. The Webigami platform has new releases every 5 to 30 days. Releases are backwards compatible to the first version (1996 for HTML/OS, 2004 for Power Office, 2014 for Webigami).|
|Are references available?||Yes, provided you have attended a product demonstration.|
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