Aestiva customers receive SupportPlus as their customer care service. SupportPlus serves the needs of first-time customers as well as Aestiva's long-term customers.
As a new customer, you have a Waiver Period lasting one year from your initial order date. During this time Basic Services are provided free. It's one of the ways Aestiva stands behind every product it delivers.
Long-term customers gain from Aestiva's willingness to provide a wide array of services, many of which are free. The following services are provided free.*
*For SupportPlus services with renewal dates after Jan 1, 2017. Limited to 4 points of contact: an IT admin and their backup, and a business manager and their backup. Total free services limited to 20 hours annual. Bug fixes are not counted toward this number. For earlier support contracts, see SupportPlus 2016.
Need Professional services? Aestiva provides services to help with SSO, Systems Integrations, and custom projects. Services can be provided on a fixed-cost basis or on a time and billing basis.
Did you know that Aestiva's new Webigami technology is an industry first?
Want to convert a business process involving spreadsheets into a sophisticated mobile or desktop application? Call on our team to help.
Using Aestiva for a project? We'll ask for your authorization and we'll notify you when hours are logged, weeks before invoices are issued. It's our way of saying "no surprises."
At Aestiva we aim to provide the greatest level of support possible. Tell us how we are doing. Share your ideas for improvement with us. We look forward to working with you.