Aestiva Service Call

Features

Fast Setup

  • Installation, setup and customization are included with purchase.
  • No software to install on user equipment since the product is accessed with a browser.
  • No integration with external database servers required since a maintenance-free database engine is included.

Simple User Experience

  • Simple and friendly design.
  • Run over internal intranet, or over the web if configured for world wide web access.
  • User needs no plug-in or special browser.
  • User can use any computer, including Mac, Unix, and Linux.
  • Auto login option for organizations with their own intranet login.

Features Included in the Base System

  • Time Tracking with automatic summaries and approval flow.
  • Audit trail that records when data is entered.
  • Security that blocks one staff person from seeing the call sheets of another.
  • Design of your service call sheet to support your requirements.
  • Ability to add options to the call sheet, such as the ability to post time availability, customer "how am I doing" surveys, and more.
  • Proxy User Management to manage out-of-the-office scenarios.
  • On-Screen Help System to help new on-call staff.
  • Advanced Report Creation Tools.
  • Built-in Security Management.
  • Installation Support and Training.
  • Production/Staging Deployment Support.
  • Systems Integration Tools Available Upon Request.
  • Upgrade and Packaging Tools To Manage Upgrade Processes.

Can't find a feature?

It may already be included in the base product. For information about any specific feature please call us toll-free at 1-888-AESTIVA (237-8482).


Learn how Aestiva Service Call can improve your workflow.

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