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Aestiva LiveHelp is a stand-alone text chat utility for managing text-based support between
a set of agents and users on a web site. |
The product is currently deployed on web sites throughout the world. The product is delivered in different languages.
The LiveHelp agent logs into a special portal where they can pick up incoming requests for chat. A single agent can have many one-on-one chats with web site users simultaneously.
Although there is no limit to the number of simultaneous chats, few agents are able to chat with more than five users at once without experiencing confusion.
Export to 3rd-Party Apps.
For Agents: Transfer Chat.
For Agents: Push Web Page.
For Agents: Push Images.
For Agents: Conference Invite.
How to Learn More About This Product
Speak to your Aestiva Account Coordinator.
Professional Support Contract
|Aestiva Code: S+A|