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Aestiva Launches Proactive Support

Aestiva prides itself on how little support Power Office-based products require. It is not an accident. We see every call for support as an opportunity to improve and eliminate the issue from affecting others in the future. Our processes work well.

In fact, our Power Office support team often looks like a scene out of a Maytag commercial.

So, with great surprise, we learned a growing number of customers were becoming disgruntled with our Power Office support. "You never call us," we were told candidly. "Why do you ignore us," another customer claimed.

The more we analyzed the complaints the more we realized minimizing support needs was not enough. As a business process automation firm we're in a unique position to help you get more out of your Power Office systems. Today, as a direct consequence of those candid comments, we launched a new Proactive Support program.

How It Works
The Proactive Support program is available and billed as a part of our Professional Support plan. If you do not have Professional Support, speak to your account coordinator about how to switch.

Since Aestiva's Power Office-based products do not require a lot of support, we designed the program as a set of four support calls; conducted once every three months (four calls per year). Each support call is followed up with a meeting between you and your Aestiva account coordinator.

The four Proactive Support calls are used to perform over one-hundred system checks. Aestiva will perform system checks to uncover fields no longer in use. We will measure database growth and forecast when data needs to be archived. We will review new technologies at Aestiva that may be of help to you. We will even analyze your cycle times (the amount of time it takes to approve a form) so you can view trends and identify areas in your organization needing improvement.

The Goal Of The Program
The goal and purpose of "Proactive Support" is two-fold.

Our first goal is helping you maintain a high quality level for your automation. Over time quality levels degrade. Processes change. People move on. Organizations regroup. Data becomes obsolete. Proactive Support helps you identify and correct quality issues before they become problematic.

The second goal of this program is to identify process opportunities. Although tough to quantify in advance, the unintended consequence of low support levels is less discussions with us on improving your automations. Proactive Support gives us more opportunities to get together and discuss ways to improve your operations. Whether the discussions lead to purchases of more Aestiva products or using your existing products more effectively, our mutual goal is improving your operations.

How To Sign Up
Speak to your Aestiva Account Coordinator. We look forward helping you get the most out of your Power Office systems.








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