Answers to questions frequently asked by purchasers of Aestiva products.
Aestiva Software, Inc.
3551 Voyager Street
Torrance, CA 90503
|Entity Type||- Corporation (California)
- Privately held
- No holding company
|Years in Business||Founded January 1996|
|Company Health||Currently undergoing moderate-to-strong growth. Profitable since 2002.|
|Age of Primary Products||Aestiva Array (Formerly HTML/OS) - Since 1996
Aestiva Power Office Products - Since 2002
|Professional Service Rate||$185/hour|
|Services included with purchase||See your quotation.|
|Free Support Waiver Period||Free for 90 days from order date on purchases under $5,000.
Free for one year from order date on purchases over $5,000.
For more information see Purchasing FAQs.
|Product upgrades after customization||Yes. (Company policy does not allow us to issue custom features that destroy our ability to apply product upgrades)|
|Do I get the source code?||You do not get source code of Aestiva database and workflow engines. You get all source code on programming provided for your exclusive use. See Source Code FAQs.|
|Standard Support Hours||8 a.m. to 5 p.m. (Pacific Standard Time)|
|After-hours support||14 hour and 24 hour windows available at an additional cost. Speak to your Aestiva Account Coordinator for details.|
|Customer Care Staffing||- Support (5)
- Account Coordination (4)
- Production (7)
- Quality Control (5)
|Hardware Technology Platform||MS Windows, Linux, MacOS X, and Unix operating systems on INTEL and INTEL-compatible processors. VMWare and other virtualization environments supported. Can run in VPN networks. 32 and 64 bit engines available.|
|Software Requirements||CGI-compliant Web Server (IIS or Apache, for example).
No external database engine required.
For further information please speak to your Aestiva Account Coordinator
|Development Technology||HTML/OS. See the htmlos.org.|
|Different Support Options||Product-level support provided on a fixed cost
basis. Professional-level support provided on a time-and-billing basis.
|How often are upgrades released?||The database engine has new releases every 30-60 days. The workflow engine has new releases weekly. Releases are backwards compatible to the first version (1996 for HTML/OS, 2002 for Power Office). We recommend upgrading once a year.|
|Are references available?||Yes. Provided once you have attended a product demonstration.|