Aestiva Help Desk


At A Glance

The footprint of Aestiva Help Desk (the hard disk space used) consists of the disk space used for the following: the Array engine, application files, system cache files (files used during program execution), and database records.

Aestiva's binary engine plus application files take up about 20 Megabytes. The amount of space occupied by Aestiva's system caching files depends on user activity, which depends on the number of tickets (forms) processed per day. Form database records are typically under 100K each.

In general, hard disk space usage is related to the number and size of the documents stored. A chart showing recommended hard disk space availability is shown below. Hard disk space usage will vary.

Space for Attached Files

If you will be attaching files to your help tickets, then allow space for the attachments. In general, when attachments are used, they will demand more space than the application. Plan accordingly.

Hard Disk Usage
Forms Per Year Hard Disk Space
(no attachments)
Hard Disk Space
(with attachments)
500 100 Megabytes1.1 Gigabytes
5,000 500 Megabytes3.5 Gigabytes
50,000 1,000 Megabytes11.0 Gigabytes

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