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Aestiva General And Purchasing FAQs



Q: How does Aestiva license its products?
A: Aestiva's Power Office Products are licensed server-based applications. You pay for the software license and can use it forever. This is known in the software industry as a "non-recurring perpetual license." In other words, you pay a set fee for the licensing of the software product. Once you pay for the software license, you own it. Recurring fees, such as customer support, are optional.

Aestiva's Webigami Products have annual license fees. You pay annually for a license to use the software. Server and Browser Compatibility: On-premise
In most cases On-Premise products (Power Office Only) require only a single server. Aestiva products can be installed on Windows, Linux, and Mac servers. No special software is needed on the server other than the operating system and a web server (such as IIS or Apache, which are both free). No software is needed on "client computers" other than a standard browser. The user can use a Windows, Linux, or Mac desktop, or an iPad, iPhone, or Android-based device. The operating system on the server does not limit the "client computer" that can be used.

Webigami products are on the cloud. Like Power Office products, no software is needed on "client computers" other than a standard browser. Server Limits
A single server can support over 1,000 users and over 25,000 transactions per year. The actual limit will depend on your application and server hardware. If you have over 1,000 users, or you have over 25,000 transactions annual, then please call Aestiva to discuss how best to license and configure your product. Aestiva will determine whether to use a single server or spread your load across multiple servers.

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Q: Can I have complete IT outsourcing (Cloud Hosting)?
A: Yes. Both Power Office and Webigami can be cloud-based, providing a fully outsourced solution.

Power Office based products can be installed on=premise or on the cloud using Aestiva.Net hosting.

Webigami based products use Aestiva.Net products and are always on the cloud.

For additional information, please speak to your Aestiva Account Coordinator.

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Q: What is Price Transparency?
A: Price transparency is the practice of disclosing current and future costs and prices, so customers can assess costs before they happen. Price transparency is best practiced using "institutional pricing" methods where list prices are the same for all customers, list prices are published, and costs are fixed, once established.

Aestiva believes in and practices price transparency. Aestiva publishes pricing on its website, whenever possible. Products are coded with pricing plan codes (i.e., they appear in the lower right side of each pricing box). If a job has an unknown cost due to unknown specifications, Aestiva will provide a cost range and determine the actual cost of the project before production work begins. In this way the customer is aware of costs and has the opportunity to make adjustments, if needed.

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Q: Does Aestiva provide a Software as a Service option?
A: Yes. Power Office-based solutions can be hosted on our Aestiva.net servers for truly IT-less and cloud operation. (They can be hosted at independent hosting providers).

Webigami.com services, Aestiva's mobile/desktop engine, is cloud-based. It operates as a SaaS too. Call for details.

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Q: How are software license fees determined?
A: Aestiva provides two main pricing options The pricing options include a 30-day unconditional guarantee. The cost of the software license is determined in one of two ways; it is up to you which pricing plan to use. We recommend going with the lowest cost option available, since Aestiva allows you to switch plans and/or upgrade without penalties (you only pay for the difference between the cost of the two plans).

Name-Based Licensing
This is one way to license an Aestiva product. The price of the software license is based on the number of login IDs in the system that are active. A system with 100 login IDs is more expensive than a system with 20 login IDs. A login ID that is not active is not counted.

Concurrent-User Licensing
This pricing mechanism is based on the number of users who can use the system at the same time. The license fee is the same whether you have one login ID or 250 login IDs. The price per user is much higher, but when few users need to be on the system at the same time, it is the preferred option.


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Q: How does Aestiva charge for support and upgrades?
A: Aestiva bundles software upgrades and basic support services together. Annual support and upgrade contracts are priced at 16% of the current product value for values over $25,000, 18% of the current product value for values over $10,000, and 25% of the current product value for values below $10,000. Annual support and upgrade contracts are optional.

First-time Aestiva customers have their Basic Support fees waived for one year from the purchase date. During this time basic support and upgrades are provied free of charge. After the waiver period, a support contract is required. The contract will cover support and upgrades.

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Q: What is your top-of-the-line support program?
A: Aestiva's SupportPlus provides administratie help and help with reports. For a higher level of service, speak to your Aestiva Account Coordinator or view the Aestiva Support page.

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Q: What if I want to add automated text or voice alerts to my Aestiva product?
A: Aestiva provides its customers texting and voice alert services. There are no subscription fees for these services. Your product can be installed in-house or on the web. This service is one of the perks of Aestiva's SupportPlus plan. For further information, speak to your Aestiva Account Coordinator.

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Q: Can products be modified to fit my needs?
A: Aestiva products can be modified to meet specific needs. Changes are handled by Aestiva's production department. Speak to an Aestiva representative for further information.

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Q: Is installation free?
A: Yes. First-time Aestiva customers benefit from free installation, even if you are hosted at a 3rd party hosting provider. If Aestiva does not have access to the equipment, then Aestiva will work with the administrator who manages the server, to ensure a smooth and fast install. Administrators can also install products themselves, using Aestiva's install notes and automated installation wizards.

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Q: Do I need to pay extra for setup?
A: In general, setup is provided at no additional cost. However, in some cases extra costs can occur. Read Aestiva's Support Policy page for details.

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Q: How many IT hours per year are needed to maintain an Aestiva product?
A: In general, very few. Once a product is installed, administration is done by the application administrator using a browser-based control panel. No access to the server is needed. The IT department's only job is to keep the hardware running and backed up. If you opt NOT to host in-house, then an IT department is not needed.

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Q: Do Aestiva products include a guarantee?
A: Yes. First-time customers receive Aestiva's minimum 30-day "100% satisfaction or you do not pay" guarantee. If you need a longer guarantee period, please speak to your Aestiva Account Coordinator.

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Q: Can I have a guarantee on your Lease-to-own plan too?
A: No. This program is no longer available.

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Q: Do I need to pay for the product up front?
A: Most purchases require no advance payments. Payment terms are usually the same as the guarantee period. Speak to your Aestiva Account Coordinator for more information.

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Q: Do I need Aestiva Array to run an Aestiva product?
A: Yes. Array is the engine behind all Aestiva products. It is included, at no extra charge, with the purchase of any Power Office based on-premise product and used internally on all Aestiva.Net cloud offerings.

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Q: What if I already have Aestiva Array?
A: If you already have Aestiva Array then an additional copy is not needed. A single copy of Array can run many products.

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Q: Will I need to purchase additional software to run an Aestiva product?
A: No. You only need a browser on the desktop or mobile device accessing your Aestiva product. Plus, Aestiva products use Array, which includes a high-performance maintenance free database engine. Purchase of, installation of, or integration with another database engine is not necessary.

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Q: Do Aestiva products require special plug-ins, Java applets, or Flash?
A: No. Aestiva products require no special plug-ins, Java applets, or Flash. Aestiva products work with standard web browsers, without add-ons or special browser configuration.

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Q: Can Aestiva products be installed into an existing website?
A: Yes. Aestiva products do not interfere with existing websites. They are installed in their own folder and will work side-by-side, without affecting other web pages, products or tools installed in the site.

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Q: Do I need to be technical to use an Aestiva product?
A: You do not need to be technical to use Aestiva products. Products are point-and-click. If you do need assistance, Aestiva's support department is there to help you.

The only products Aestiva sells requiring technical skills are Aestiva platforms for web developers. They require a knowledge of HTML and scripting skills. But even there, Aestiva has programs to support them.

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Q: How can I try Aestiva products before purchasing?
A: Aestiva offers over-the-phone demonstrations with an Aestiva Account Coordinator. An Account Coordinator will walk you through the product you wish to see. Demonstrations are conducted daily.

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Q: Do you accept phone orders?
A: Yes. To order over the phone, call 1-888-AESTIVA (237-8482), or (international) 1-310-697-0338.

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Q: Do you accept Purchase Orders?
A: Yes. Aestiva accepts purchase orders from educational institutions and organizations that have been approved for 30-day billing terms. A credit application may be required.

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Q: Do you provide incentives to pay on time?
A: Yes. Aestiva provides a 1% discount on non-credit card orders paid within the agreed upon terms.

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Q: Can I back up the products I purchase?
A: Yes. Products are packaged into a single file that's easily backed up.

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Q: Do Aestiva products include source code?
A: Aestiva products include source code. For Frequently Asked Questions about Source Code, click here.

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Q: Can I use Aestiva products on more than one domain?
A: Aestiva products are licensed for use by a single organization, on a single domain. They may not be copied except for backup or redeployment purposes. For further information, see your software licensing agreement. Speak to an Aestiva sales representative if you need multi-domain, multi-company, multi-copy, or special licensing.

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