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The Chat Side
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This is what users see. Screens can be customized and colors changed to the look and feel you prefer. The chat side also includes an Active-chat icon, the icon in the upper left that tells users whether the CSR (customer support representative) is reading, writing or waiting for a response.
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The Staff Side |
Like LiveHelp's user side, it's staff side is 100% web-based. When chatting with a user, staff can view past transcripts, transfer chats to other staff, or invite other staff into the chat session. The PFRs (pre-formatted responses) on the right give staff a fast and easy way to issue canned messages or push out files, images and web pages.
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Staff-to-Staff |
LiveHelp includes private staff-to-staff chat. This gives staff the ability to communicate privately with each other.
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Powerful Administration |
LiveHelp's admin panel is also 100% Web-based. Set up of staff, groups, look and feel, and canned messages (PFRs), among other options, is provided in this section.
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Powerful Search
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The more advanced versions of LiveHelp save chat transcripts to a database -- allowing you to produce reports and perform sophisticated searches.
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SOME HIGHLIGHTED AESTIVA CUSTOMERS
| - University of Texas
| - American Fastener Journal
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| - JBL Professional
| - Arkansas Medical Society
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| - First Data
| - Illinois Parks & Recreation
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For more information contact: sales@aestiva.com 1-888-AESTIVA (237-8482) 1-310-697-0338
Aestiva's business hours are 8am - 5pm, California time.
Getting no answer on the toll-free or primary phone number above?
Call 310-809-5704, 310-872-7291, or 310-872-6198, 8am-5pm, and tell us.
Copyright 2008, Aestiva Software, Inc. All rights reserved.
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