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Product Home  Add-Ons  FAQs  Flexibility      Demos  Platforms  Footprint  Requirements  License  Purchasing  Pricing Get answers to questions from a live representative. Frequently Asked Questions Can't find an answer to your question? Please call us toll-free at 1-888-237-8482. Have a list of requirements? To submit them to us please use our on-line Request For Information form. It's free. INSTALLATION   What is required to install Aestiva RFQ?   How long does it take to get installed?   Do I need to install it myself?   Can I install it myself?   Is there software to install on staff equipment?   Can I use Macintosh?   Can I use Unix/Linux? TRAINING   How much training is needed to use this RFQ Software package?   Do I need to be technical to administer and maintain it?   Can my non-technical staff use it?   How much support is included?   What if I need additional support? CAPABILITIES   Can I change the look of Aestiva RFQ?   Can I adjust who gets email notifications and who does not?   Will Aestiva RFQ archive my RFQs?   Can I have only certain people create RFQs?   Can Aestiva RFQ be customized for specialized business processes? MISCELLANEOUS   Are there any monthly/ongoing fees?   How many staff can use the product?   What if I need to integrate Aestiva RFQ with an existing system?   Does Aestiva RFQ have a guarantee? Answers What is required to install Aestiva RFQ? Aestiva RFQ installs into any server on your network. The RFQ Software Portal, which needs to be accessible to suppliers, can be installed on the same server if you allow access to it, or a different server. Aestiva provides connection tools to ensure data can pass back and forth between servers using standard ports. If you are unsure about the RFQ Software Portal setup, ask an Aestiva rep to find out for you. Top How long does it take to get installed? Allow one to three business days for Aestiva to install your copy. Installation and installation support of all the RFQ Software is included with purchase. Top Do I need to install it myself? No. Aestiva will walk you or your server admin through the installation process of all the RFQ Software. Top Can I install it myself? Yes. Aestiva will provide you with installation instructions. Also, you can call us to get an install walk-through over the phone. Top Is there software to install on staff equipment? No. Aestiva RFQ uses no plug-ins or Java applets. And staff can use any kind of browser and any kind of computer. Staff can use the equipment they have in place now. The RFQ Software package is complete. Top Can I use Macintosh? Yes! This RFQ Software package is 100% Web-based, so you can use any computer hooked up to the intranet. And the system can be hosted on a dozen different kinds of platforms including Mac OS X. Top Can I use Unix/Linux? Yes! This RFQ Software package is 100% Web-based, so you can use any computer hooked up to the intranet. And the system can be hosted on more than a dozen different platforms including Linux, Sun, BSD, Cobalt, HP-UX and Windows. Top How much training is needed to use this RFQ Software package? Aestiva RFQ's intuitive, point-and-click design makes admin training a snap -- enabling Aestiva to train the product admin over the phone. Users benefit from a single-screen design that includes buyer information as well as supplier information, and a spreadsheet that can manage admin-only, buyer-only, and supplier editable information. Limited training for buyers is needed. No training for suppliers is needed. Top Do I need to be technical to administer and maintain it? No. This RFQ Software package is a point-and-click application. Even the administrative and maintenance features are easy to use. Administration guides are also provided. Top Can my non-technical staff use it? Yes. Your entire staff can use this RFQ Software package. If you can navigate the Web and you can use a spreadsheet then you can use Aestiva RFQ. Top How much support is included? Purchase includes free installation of this RFQ Software package plus product support for one year. Top What if I need additional support? Additional support can be purchased from Aestiva. Top Can I change the look of Aestiva RFQ? Yes. The form buyers submit and the portal page can be changed to meet specific design and layout needs. The RFQ Software package is highly customizable. Top Can I adjust who gets email notifications and who does not? Yes. The admin of this RFQ Software package can set up users, managers and departments as well as who gets email notifications. Top Will Aestiva RFQ archive my RFQs? Yes. This software archives RFQs so staff can view past forms, even after they have been closed. Top Can I have only certain people create RFQs? Yes. Aestiva RFQ comes with password access-control. The admin can set which people in a department have access to the this RFQ Software system. Top Can Aestiva RFQ be customized for specialized business processes? Yes. Aestiva RFQ is highly configurable. It can be used as a Request for Quote system, a Request for Information system or a Request for Proposal system. It can also be augmented with specialized reporting and tools to perform functions in support of specific business processes. Call for details. Top Are there any monthly/ongoing fees? No. Aestiva RFQ is an RFQ software product, not a hosting service. It's installed into your web server(s). Unlike software rental services, it's a one-time purchase. Top How many staff can use the product? Aestiva RFQ allows limited users (based on your license) and unlimited suppliers. Call for details. Top What if I need to integrate Aestiva RFQ with an existing system? Aestiva RFQ was designed to integrate with existing systems. It includes a sub-system called "Exchanger" which is used to integrate with external systems and/or other Aestiva products. Call for details. Top Does Aestiva RFQ have a guarantee? Yes. Aestiva offers a 30-day money-back guarantee with the purchase of this RFQ Software package. Top

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For more information contact:    sales@aestiva.com  1-888-AESTIVA (237-8482)   1-310-697-0338 Aestiva's business hours are 8am - 5pm, California time. Getting no answer on the toll-free or primary phone number above? Call 310-809-5704, 310-872-7291, or 310-872-6198, 8am-5pm, and tell us. Copyright 2008, Aestiva Software, Inc. All rights reserved.