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Product Home  Features  FAQs  Screen shots      Demos  Platforms  Footprint  Requirements  License  Purchasing  Pricing Get answers to questions from a live representative. Frequently Asked Questions Can't find an answer to your question? Please call us toll-free at 1-888-237-8482. Have a list of requirements? To submit them to us please use our on-line Request For Information form. It's free. INSTALLATION   What is required to install Aestiva Broadcast?   How long does it take to get installed?   Do I need to install it myself?   Can I install it myself?   Is there software to install on my staff's computers?   Do I also need a database server?   Can I use it from any computer in my office?   Does it require special plug-ins or Java applets?   Can I use Macintosh?   Can I use Unix/Linux? TRAINING   How much training is needed to use Aestiva Broadcast?   Do I need to be technical to administer and maintain it?   How much support is included?   What if I need additional support? CAPABILITIES   Can I make the email signup and email remove pages use my sitedesign?   Can I allow only specific staff into Broadcast?   Can I give general access to Broadcast? MISCELLANEOUS   Are there any monthly/ongoing fees?   Does Aestiva Broadcast have a guarantee? Answers What is required to install Aestiva Broadcast? Aestiva Broadcast installs into almost any business Web site. The only requirement is that your site be able to run "CGI" programs and that you have access to an outgoing mail server. If you are unsure, ask an Aestiva sales rep to find out for you. We also recommend that you have no less than 100 Megabytes of hard-disk space available. Keep in mind you may need additional hard-disk space for your lists. Top How long does it take to get installed? Allow one to three business days for Aestiva to install your copy. Installation and installation support is included with purchase. Top Do I need to install it myself? No. Aestiva will install it for you or walk you through the installation process. Top Can I install it myself? Yes. Aestiva will provide you with installation instructions. Also, you can call us to get an install walkthrough over the phone. Top Is there software to install on my staff's computers? No. Aestiva Broadcast, even the part used by your staff to manage lists, is entirely Web-based. Top Do I also need a database server? No. Aestiva Broadcast comes with HTML/OS Runtime, a high-powered maintenance-free database engine. There's no systems integration. Top Can I use it from any computer in my office? Yes. The only requirement is that the computer be connected to the Web or intranet server in your office. Top Does it require special plug-ins or Java applets? No. Aestiva Broadcast requires no special plug-ins or Java. It works with standard Web browsers. Staff can access Aestiva Broadcast from behind corporate firewalls. Top Can I use Macintosh? Yes! Aestiva Broadcast is 100% Web-based, so you can use any computer hooked up to the Web. And your site can be hosted on any of more than a dozen different platforms Aestiva supports including Mac OS X. Top Can I use Unix/Linux? Yes! Aestiva Broadcast is 100% Web-based, so you can use any computer hooked up to the Web. And your site can be hosted on any of more than a dozen different platforms Aestiva supports including Linux, Sun, BSD, Cobalt and Windows. Top How much training is needed to use Aestiva Broadcast? Very little, if any. Aestiva Broadcast's point-and-click design makes staff setup a snap. Our ready-made templates make it easy to get going quickly. A single walk-through is all that's usually needed. If you need additional help, that's okay too since customer support is included with purchase. Top Do I need to be technical to administer and maintain it? No. Aestiva Broadcast is a point-and-click application. Even the administrative and maintenance features are easy to use. A built-in, searchable help system is included with step-by-step instructions for using all the features. No knowledge of HTML tags is needed. But if you do know some HTML then you can use that knowledge to build your own email templates and sign-up pages. Top How much support is included? Purchase includes free installation and 90 days of support. Top What if I need additional support? Additional annual support contracts can be purchased from Aestiva. Top Can I make the email signup and email remove pages use my sitedesign? Yes. All the Web pages (seen by users of your site) are template-driven. With a bit of knowledge of HTML you can brand these pages with your own logos, images, colors, and type styles. Top Can I allow only specific staff into Broadcast? Yes. The admin has full control over setting up specific user accounts. Each user can have access to only certain lists. Top Can I give general access to Broadcast? Yes. You can set up an admin account and use that to access all lists. Top Are there any monthly/ongoing fees? No. Aestiva Broadcast is a software product, not a hosting service. It's installed on your Web server. It's a one-time purchase. Top Does Aestiva Broadcast have a guarantee? Yes. Aestiva offers a 30-day money-back guarantee with the purchase of Aestiva Broadcast. Top

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For more information contact:    sales@aestiva.com  1-888-AESTIVA (237-8482)   1-310-697-0338 Aestiva's business hours are 8am - 5pm, California time. Getting no answer on the toll-free or primary phone number above? Call 310-809-5704, 310-872-7291, or 310-872-6198, 8am-5pm, and tell us. Copyright 2008, Aestiva Software, Inc. All rights reserved.