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Product Home  Add-Ons  FAQs      Demos  Platforms  Footprint  Requirements  License  Purchasing  Pricing Get answers to questions from a live representative. Frequently Asked Questions INSTALLATION   What is required to install Aestiva Timesheets?   How long does it take to get installed?   Do I need to install the timesheet software myself?   Can I install it myself?   Is there software to install on staff equipment?   Can I use Macintosh, Unix, or Linux?   Is Aestiva Timesheets Guaranteed?   How can Aestiva sell product 30% less than its competitors?   Can my custom timesheet package be upgraded? TRAINING   How much training is needed to use Aestiva Timesheets?   Do I need to be technical to administer and maintain Aestiva Timesheets?   Can my non-technical staff use it?   How much support is included?   What if I need additional support? CAPABILITIES   Can I export my tracking data to accounting?   Can I adjust who gets email notifications and who does not?   Will Aestiva Timesheets archive my timesheets?   Can I have only certain people create timesheets?   Can I use my own timesheet design instead of selecting a design provided by you?   Does Aestiva Timesheets help with regulatory compliance? MISCELLANEOUS   Are there any monthly/ongoing fees?   How many staff can use the product?   What if I need to integrate Aestiva Timesheets with an existing system?   Does Aestiva Timesheets have a guarantee? Answers What is required to install Aestiva Timesheets? To run this software product a server (such as Windows 2003 or Linux) and a web server (such as IIS or Apache) is required. No database engine is required. Top How long does it take to get installed? Rush delivery/setup can be as short as two days, including installation and setup of your first set of users. More often, setup is two to four weeks. Aestiva's standard timesheet customization process is done in three stages; First we review with you your feature and design needs and create a first version of your custom timesheet package. This usually takes one week. Then Aestiva trains your staff using a series of setup and training meetings (conducted over the phone). Finally, we complete a final round of design changes to the timesheets package (after having given you a chance to review and use the product). Top Do I need to install the timesheet software myself? No. Aestiva will walk you or your server admin through the installation process. Or you can use Aestiva Timesheets install instructions. Top Can I install it myself? Yes. Aestiva will provide you with installation instructions. Also, you can call us to get an install walkthrough over the phone. Top Is there software to install on staff equipment? No. The Aestiva Timesheets software uses no plug-ins or Java applets. And staff can use any kind of browser and any kind of computer. Staff can use the equipment they have in place now. The product is a 100% browser-native product. Top Can I use Macintosh, Unix, or Linux? Yes. Aestiva Timesheets is 100% web-based, so you can use any computer hooked up to your intranet. And the system can be hosted on a dozen different servers including MacOS X (Intel or PPC), Unix, Linux (32 and 64 bit) and MS Windows (32 and 64 bit). Top Is Aestiva Timesheets Guaranteed? Yes. Aestiva stands solidly behind the products it sells. Aestiva's guarantee is also unconditional. Ask your Aestiva Account Coordinator for details. Top How can Aestiva sell product 30% less than its competitors? Aestiva is a technology company. Aestiva didn't develop just a Timesheets product. It developed a paperless office infrastructure for putting together timesheets (and other kinds of paperless systems). The result -- the highest levels of quality, performance, customization, and reliability -- delivered to you fast. Top Can my custom timesheet package be upgraded? Yes. Even though Aestiva timesheet packages are customized for you, they can be upgraded and extended later, as needed. Top How much training is needed to use Aestiva Timesheets? No end-user training is needed. Administrator training is provided by Aestiva. Top Do I need to be technical to administer and maintain Aestiva Timesheets? No. Aestiva Timesheets is a point-and-click application. Administrative and maintenance features are easy to use. Top Can my non-technical staff use it? Yes. Your entire staff can use Aestiva Timesheets. If you can navigate the web then you can use Aestiva Timesheets. Top How much support is included? Purchase includes one year of support for your IT and application administrators (for purchases over $5,000) or 90 days of support for purchases under $5,000. Free upgrades are included with support. Top What if I need additional support? Additional support can be purchased from Aestiva. Top Can I export my tracking data to accounting? Yes. Your timesheet includes an advanced reporting system that includes single-click to CSV file or spreadsheet. Automated exports are also possible. Top Can I adjust who gets email notifications and who does not? Yes. The admin can set up users, managers and departments as well as who gets email notifications. Top Will Aestiva Timesheets archive my timesheets? Yes. Timesheets are archived so staff can view past timesheets, even after they are closed. Top Can I have only certain people create timesheets? Yes. Aestiva Timesheets comes with password access-control. The admin can set which people in a department have access to the Aestiva Timesheets system. Top Can I use my own timesheet design instead of selecting a design provided by you? Yes, absolutely. Ask your sales representative for details. Top Does Aestiva Timesheets help with regulatory compliance? Yes. The Aestiva Timesheets software product is based on Paperless One. It is particularly well-suited to satisfying DCAA and other kinds of regulatory compliance needs. For more information on Aestiva Timesheets and regulatory compliance, click here. Top Are there any monthly/ongoing fees? No. Aestiva Timesheets is a software product, not a hosting service. It's installed onto your equipment, whether it resides in your office or at a hosting service. Top How many staff can use the product? Aestiva Timesheets licensing is based on the number of named users. It will depend on the version you purchase. Top What if I need to integrate Aestiva Timesheets with an existing system? Aestiva Timesheets was designed to integrate with existing systems. If your intranet uses static web pages or is built using integration tools such as Perl, PhP, ASP or ColdFusion, then Aestiva Timesheets can be integrated with it. Top Does Aestiva Timesheets have a guarantee? Yes. The Aestiva Timesheets software product includes an unconditional 30-day money-back guarantee. Top

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