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Support Home  Support Levels:   1. Product   2. Professional   3. Premium Get answers to questions from a live representative. Level 3: Premium Support Premium Support refers to support programs tailored to your needs. The following can be adjusted to create a support program that fits your needs: Term Operating Hours On-Site Staffing Application/Technology Knowledge Requirements Anticipated Support Volume The Premium Support contract is appropriate for the following situations: You are located outside of the Americas and want support to match your operating hours. You want after-hours emergency support. You have an upcoming initiative and want high-volume support during the initiative period. You want a support response of 0 to 60 minutes. You have policies that require special terms be added to Aestiva's standard support contract. Pricing Premium Support requires a deposit of $2,500 to cover legal, setup, and communications costs incurred during the setup of the relationship. Unused portions of the fee are applied as a credit to the Premium Support contract upon successful conclusion of a Premium Support engagement. In the event the Premium Support contract is not finalized, unused portions of the deposit are returned. Cost Estimation Prior to providing an engagement deposit, please ballpark your costs using the chart below. Then discuss with your Account Coordinator to narrow down your needs. All costs in USD. Situation Cost Factors Assumptions High-volume support $2K per month plus $2K setup. 5 calls per day, temp engagement. Fast response 20% surcharge 0 - 60 minute response. After hours - 4-hour block $8K annual + $300/call Min 2 year term. After hours - 7/24 $16K annual + $300/call Min 2 year term. Custom training $10K annual Min 2 year term. On-site staffing Training + 20-35% salary Will vary. *Other assumptions may apply. Getting Started For more information, call Aestiva toll-free at 1-888-237-8482 (AESTIVA) or 1-310-697-0338 between 8am and 5pm, California time.

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For more information contact:    sales@aestiva.com  1-888-AESTIVA (237-8482)   1-310-697-0338 Aestiva's business hours are 8am - 5pm, California time. Getting no answer on the toll-free or primary phone number above? Call 310-809-5704, 310-872-7291, or 310-872-6198, 9am-5pm, and tell us. Copyright 2008, Aestiva Software, Inc. All rights reserved.