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Product Home  Features  FAQs  Add-ons  Flexibility     Demos  Platforms  Footprint  Requirements  License  Purchasing  Pricing Frequently Asked Questions Can't find an answer to your question? Please call us toll-free at 1-888-237-8482. Have a list of requirements? To submit them to us please use our on-line Request For Information form. It's free. INSTALLATION   What is required to install the Expense Report system?   How long does it take to get installed?   Do I need to install it myself?   Can I install it myself?   Is there software to install on staff equipment?   Can I use Windows, Mac, Unix, or Linux? TRAINING   How much training is needed to use the Expense Report system?   Do I need to be technical to administer and maintain it?   Can my non-technical staff use it?   How much support is included?   What if I need additional support? CAPABILITIES   Is the look of my Expense Report customizable?   Is the back-end customizable?   Can I adjust who gets email notifications and who does not?   Will the Expense Report product archive my Expense Reports?   Can I have only certain people create Expense Reports?   Can Aestiva Expense Report be customized for specialized business processes? Can it be extended? MISCELLANEOUS   Are there any monthly/ongoing fees?   How many staff can use the product?   What if I need to integrate Aestiva Expense Report with an existing system?   Does Aestiva Expense Report have a guarantee? Answers What is required to install the Expense Report system? The Expense Report system installs into any intranet. The product requires only a Web server (such as IIS or Apache). The product includes its own open database (HTML/OS) which can send its information to an SQL server, but this is not a requirement for operation. For additional information please speak to your Aestiva Account Coordinator. Note: You can alternatively install Aestiva Expense Report at an Aestiva-approved Cloud Hosting provider. For additional information please speak to your Aestiva Account Coordinator. Top How long does it take to get installed? A basic Expense Report system requires four to six weeks for installation. The setup time includes a specification stage, a production stage during which we put together the expense report to meet your specifications, a training stage, a trusted deployment stage, and final deployment. Top Do I need to install it myself? No. Aestiva will walk you or your server admin through the installation process. Top Can I install it myself? Yes. Aestiva will provide you with installation instructions. Also, you can call us to get an install walkthrough over the phone. Top Is there software to install on staff equipment? No. The Expense Report product uses no plug-ins or Java applets. And staff can use any kind of browser and any kind of computer. Staff can use the equipment they have in place now. Top Can I use Windows, Mac, Unix, or Linux? Yes. The Expense Report product is 100% browser-native. You can use any computer hooked up to the intranet. And the system can be hosted on a dozen different kinds of platforms including MS Windows, MacOS X, Unix, and Linux. Top How much training is needed to use the Expense Report system? Admins requires only a few training sessions. Training is provided over the phone. In addition, manuals and slideshows are provided. To minimize end-user training Aestiva will design your Expense Reports so it looks like existing paperwork. In addition, Policy Pop-ups and built-in help are provided to end-users to ensure they have a quick reference available to them at all times. Top Do I need to be technical to administer and maintain it? No. The Expense Report product is a point-and-click application. Even the administrative and maintenance features are easy to use. Administration guides are also provided. Top Can my non-technical staff use it? Yes. Your entire staff can use it. If you can navigate the Web then you can use Aestiva Expense Report. Top How much support is included? Purchase includes free installation, training and support. On purchases of $5,000 or greater, one year of support, as measured from the purchase date, is included at no additional cost. Top What if I need additional support? Additional support can be purchased from Aestiva. Top Is the look of my Expense Report customizable? Yes. We will design the expense report to meet your design and data needs. Expense Report can be made to look similar to existing spreadsheet or paper designs and can include a variety of smart components to ensure filling out expense reports is as easy as possible. Top Is the back-end customizable? Yes. We will design the back-end processing of expense reports to meet your expense report processing needs. Speak to your Aestiva Account Coordinator about your back-end processing to ensure we are aware of your requirements. Top Can I adjust who gets email notifications and who does not? Yes. The admin can set up users, managers and departments as well as who gets email notifications. Top Will the Expense Report product archive my Expense Reports? Yes. The expense reports are archived so staff can view past reports, even after they have been closed. Top Can I have only certain people create Expense Reports? Yes. Aestiva Expense Report comes with password access-control. The admin can set which people in a department have access to the Expense Report product. Top Can Aestiva Expense Report be customized for specialized business processes? Can it be extended? Yes. The Expense Report product is highly configurable and highly extensible. For example, it can be extended with pre-travel requests, a "cash advance" system, off-line tools, specialty reports, GL split tools, and more. Call for details. Top Are there any monthly/ongoing fees? No. Aestiva Expense Report is a software product, not a hosting service. It's installed into your web server. Unlike software rental services, it's a one-time purchase. Top How many staff can use the product? Aestiva Expense Report can be purchased on a per-user license, or on a per-transaction license. Speak to your Aestiva Account Coordinator for details. Top What if I need to integrate Aestiva Expense Report with an existing system? The Expense Report software product was designed to integrate with external systems. If you need to generate an ACH file, an A/P Voucher extract, or a variety of other kinds of files, Aestiva Expense report can do it. Call for details. Top Does Aestiva Expense Report have a guarantee? Yes. Aestiva provides a 30-day unconditional money-back guarantee on all its products. Top

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