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Features Overview
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* Not available in all versions of Aestiva LiveHelp
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 | Installation included with purchase
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| No software to install on staff or user computers
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| 100% Web-based (even the back-end)
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| Point-and-click administration
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| Uses Aestiva Active-ChatŠ technology
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| User wait-time notification
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| Simple and friendly design
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| Launch from web pages or email messages
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| Launch in front of, or behind a user login
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| User needs no plug-in or special browser
| User spell check option
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Define and add optional pre-qualifying form
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Configurable waiting room
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Change header and footers. Add staff photos, etc.
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Daily, holiday and custom hours of operation
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Unavailable text message library
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Sound-alert library
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Set up links to specific staff groups
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Editable localization file for conversion to any single or double-byte language.
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Quick-click PFRs (Pre-formatted Responses)
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On-entry messaging
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Push web pages
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Push one or more file downloads
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Private chat with other CSRs
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Unlimited simultaneous chats per CSR (Customer Service Rep)
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CSRs can work from home or office - any location
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CSRs can use any computer, including Mac and Unix
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CSRs can conference/transfer chats
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CSRs can spell check their messages
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Admin security
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Staff groups management
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Saves (logs) chat messages to database
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Daily and monthly reports
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Chat database search
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Data export option
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Can link in real-time to HTML/OS, CGI, ASP, PHP, and JSP programs
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Auto-post option for real-time export to external systems
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