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Frequently Asked Questions
Can't find an answer to your question? Please call us toll-free
at 1-888-237-8482. Have a list of requirements? To submit them to us
please use our on-line Request For Information form. It's free.

INSTALLATION
  What is required to install Aestiva Purchase Order?
  How long does it take to get installed?
  Do I need to install it myself?
  Can I install it myself?
  Is there software to install on staff equipment?
  Can I use Macintosh?
  Can I use Unix/Linux?


TRAINING
  How much training is needed to use Aestiva Purchase Order?
  Do I need to be technical to administer and maintain it?
  Can my non-technical staff use it?
  Is setup and deployment help included with the purchase?
  How much support is included with purchase?
  What if I need additional support?


CAPABILITIES
  Can I use the latest Microsoft OS? Can I use a Mac? Linux?
  Can I change the look of Aestiva Purchase Order?
  Can I adjust who gets email notifications and who does not?
  Will Aestiva Purchase Order archive my POs?
  Can I have only certain people create POs?
  Can Aestiva Purchase Order be customized for specialized procurement processes?


MISCELLANEOUS
  Are there any monthly/ongoing fees?
  How many staff can use the product?
  What if I need to integrate Aestiva Purchase Order with an existing system?
  Does Aestiva Purchase Order have a guarantee?



Answers
What is required to install Aestiva Purchase Order?
Aestiva Purchase Order installs into any intranet. There are no special hardware requirements since only a Web server (such as IIS or Apache) is needed. If you are unsure, ask an Aestiva rep to find out for you.

Note: You can alternatively install Aestiva Purchase Order at an Aestiva-approved Cloud Hosting provider. For additional information please speak to your Aestiva Account Coordinator.
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How long does it take to get installed?
Allow one to three business days for Aestiva to install your copy. Installation and installation support is included with this purchasing software product.
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Do I need to install it myself?
No. Aestiva will walk you or your server admin through the installation process. You don't need to know anything about Web servers to use this purchasing software solution.
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Can I install it myself?
Yes. Aestiva will provide you with installation instructions. Also, you can call us to get an install walk-through over the phone.
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Is there software to install on staff equipment?
No. Aestiva Purchase Order uses no plug-ins or Java applets. And staff can use any kind of browser and any kind of computer. Staff can use the equipment they have in place now.
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Can I use Macintosh?
Yes! This purchasing software product is 100% Web-based. You can use any computer hooked up to the intranet. And the system can be hosted on a dozen different kinds of platforms including MacOS X.
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Can I use Unix/Linux?
Yes! This purchasing solution is 100% Web-based, so you can use any computer hooked up to the intranet. And the system can be hosted on more than a dozen different platforms including Linux, Sun, BSD, Cobalt, HP-UX and Windows.
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How much training is needed to use Aestiva Purchase Order?
Aestiva Purchase Order's intuitive, point-and-click design makes administrator training a snap -- enabling Aestiva to train the product admin over the phone. Users benefit from a single-screen design that includes customizable on-screen help. No end-user training is required - even when deploying to hundreds of users.
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Do I need to be technical to administer and maintain it?
No. This purchasing software product is point-and-click. Even the administrative and maintenance features are easy to use. A built-in, searchable help system is included with step-by-step instructions for using all the features.
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Can my non-technical staff use it?
Yes. Your entire staff can use it. If you can navigate the Web then you can use this purchasing software solution.
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Is setup and deployment help included with the purchase?
Yes. Aestiva includes installation, setup and the management of a deployment program as part of the base purchase.
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How much support is included with purchase?
Purchase includes no less than 90 days of support from the time of purchase. One year of product support is included with purchases over $5,000.
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What if I need additional support?
Additional support can be purchased from Aestiva.
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Can I use the latest Microsoft OS? Can I use a Mac? Linux?
Yes. Your users can use new Microsoft PCs. They can use Macintosh computers. You can even use Linux-based PCs. Browsers less than five years old work fine with Aestiva Purchase Order -- including MS Internet Explorer, Firefox, Safari, Opera, and Mozilla.
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Can I change the look of Aestiva Purchase Order?
Yes. You can design the pages with your own colors, type styles, and page headers.
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Can I adjust who gets email notifications and who does not?
Yes. The admin can set up users, managers and departments as well as who gets email notifications.
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Will Aestiva Purchase Order archive my POs?
Yes. POs are archived so staff can view past POs in their department.
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Can I have only certain people create POs?
Yes. Aestiva Purchase Order comes with password access-control. The admin can set which people in a department have access to the Aestiva Purchase Order system.
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Can Aestiva Purchase Order be customized for specialized procurement processes?
Yes. Aestiva Purchase Order is highly configurable. It can be used as a unified Purchase Order or Requisition system, or it can be tailored to fit company-specific procurement processes involving inventory, asset management, multiple types of purchase orders (service orders, contracts, RFQs, RFPs, RFQs, direct-to-supplier catalogs, and more. Ask your Aestiva sales representative for details.
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Are there any monthly/ongoing fees?
No. Aestiva Purchase Order is a software product, not a hosting service. It's installed in your web server. Unlike software rental services, it's a one-time purchase.
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How many staff can use the product?
Depends on the license you purchase.
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What if I need to integrate Aestiva Purchase Order with an existing system?
This purchasing software product was designed to integrate with existing systems. Batch upload and download tools are included in the base product. For real-time integration the add-on "Aestiva Exchanger" is available. It enables the real-time transfer of data (such as Vendors, GL codes, Invoices, and Purchase Orders) with external accounting and ERP systems. Call for pricing and details.
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Does Aestiva Purchase Order have a guarantee?
Yes. Aestiva offers a 30-day money-back guarantee with the purchase of Aestiva Purchase Order.
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SOME HIGHLIGHTED AESTIVA CUSTOMERS
 - Louis Dreyfus Corp  - Dupont
 - Rallys Restaurants  - Kentucky Dental Association
 - Ohio Assoc of Public School Employees  - Tulane University
     MOBILE FRIENDLY
       MULTI-PLATFORM


For more information contact:    sales@aestiva.com  1-888-AESTIVA (237-8482)   1-310-697-0338
Aestiva's business hours are 8am - 5pm, California time.

Getting no answer on the toll-free or primary phone number above?
Call 310-809-5704, 310-872-7291, or 310-872-6198, 8am-5pm, and tell us.


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