AESTIVA SOFTWARE PRODUCTS CUSTOMERS HELP CENTER   About Us Demo Purchase

Product Home  Features  FAQs      Demos  Platforms  Footprint  Requirements  License  Purchasing  Pricing Get answers to questions from a live representative. Frequently Asked Questions Can't find an answer to your question? Please call us toll-free at 1-888-237-8482. Have a list of requirements? To submit them to us please use our on-line Request For Information form. It's free. INSTALLATION   What is required to install this inventory system?   How long does it take to get installed?   Do I need to install it myself?   Can I install it myself?   Is there software to install on staff equipment?   Can I use Macintosh?   Can I use Unix/Linux? TRAINING   How much training is needed to use Aestiva Logistics?   Do I need to be technical to administer and maintain it?   Can my non-technical staff use it?   How much support is included?   What if I need additional support? CAPABILITIES   Can I change the look of Aestiva Logistics?   Will the inventory system archive my inventory history even after the inventory has been discarded?   Can I have only certain people move goods between specific logistics points?   Can the inventory system be customized for specialized business processes? MISCELLANEOUS   Are there any monthly/ongoing fees?   What if I need to integrate Aestiva Logistics with an existing system?   Does Aestiva Logisitcs have a guarantee? Answers What is required to install this inventory system? Aestiva Logistics installs into any intranet. There are no special hardware requirements since only a Web server (such as IIS or Apache) is needed. If you are unsure, ask an Aestiva rep to find out for you. Top How long does it take to get installed? Allow one to three business days for Aestiva to install your inventory software. Installation and installation support is included with purchase. Top Do I need to install it myself? No. Aestiva will walk you or your server admin through the installation process. Top Can I install it myself? Yes. Aestiva will provide you with installation instructions. Also, you can call us to get an install walkthrough over the phone. Top Is there software to install on staff equipment? No. This inventory software product uses no plug-ins or Java applets. And staff can use any kind of browser and any kind of computer. Staff can use the equipment they have in place now. Top Can I use Macintosh? Yes! Aestiva Logistics is 100% browser-native. You can use any computer hooked up to the intranet. And the inventory system can be hosted on a dozen different kinds of platforms including MacOS X. Top Can I use Unix/Linux? Yes! This inventory software product is 100% Web-based, so you can use any computer hooked up to the intranet. And the inventory system can be hosted on more than a dozen different platforms including Linux, Sun, BSD, Cobalt, HP-UX and Windows. Top How much training is needed to use Aestiva Logistics? This inventory product is intuitive. Point-and-click design makes admin training a snap -- enabling Aestiva to train the product admin over the phone. Users benefit from a single-screen design that includes customizable on-screen help. Limited end-user training is required. Top Do I need to be technical to administer and maintain it? No. This inventory software product is a point-and-click application. Even the administrative and maintenance features are easy to use. Administration guides are also provided. Top Can my non-technical staff use it? Yes. Your entire staff can use it. If you can navigate the Web then you can use Aestiva Logisitcs. Top How much support is included? Purchase includes free installation and between 90 days and one year of support depending on the inventory system you purchase. Top What if I need additional support? Additional support can be purchased from Aestiva. Top Can I change the look of Aestiva Logistics? Yes. You can design the pages with your own colors, type styles, and page headers. Top Will the inventory system archive my inventory history even after the inventory has been discarded? Yes. Inventory history is archived so staff can trace past records, even if they have been closed. Top Can I have only certain people move goods between specific logistics points? Yes. Aestiva Logistics comes with password access-control. The admin can set which people in a department have access to the which logistics tools. Top Can the inventory system be customized for specialized business processes? Yes. This inventory software product is highly configurable. It can be limited to the management of goods inside an organization or extended to support the tracking of goods around the world. Top Are there any monthly/ongoing fees? No. Aestiva Logistics is a software product, not a hosting service. It's installed into your web server. Unlike software rental services, it's a one-time purchase. Top What if I need to integrate Aestiva Logistics with an existing system? Aestiva Logistics was designed to integrate with external systems and with Aestiva Purchase Order, an Aestiva product for managing purchasing. Top Does Aestiva Logisitcs have a guarantee? Yes. Aestiva offers a 30-day money-back guarantee with the purchase of this inventory product. Top

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For more information contact:    sales@aestiva.com  1-888-AESTIVA (237-8482)   1-310-697-0338 Aestiva's business hours are 8am - 5pm, California time. Getting no answer on the toll-free or primary phone number above? Call 310-809-5704, 310-872-7291, or 310-872-6198, 8am-5pm, and tell us. Copyright 2008, Aestiva Software, Inc. All rights reserved.