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Frequently Asked Questions

INSTALLATION
  What is required to install Aestiva Power Office?
  How long does it take to get installed?
  Do I need to install it myself?
  Can I install it myself?
  Is there software to install on staff equipment?
  Can I use Macintosh?
  Can I use Unix/Linux?


TRAINING
  How much training is needed to use Aestiva Power Office?
  Do I need to be technical to administer and maintain it?
  Can my non-technical staff use it?
  How much support is included?
  What if I need additional support?


CAPABILITIES
  Can I change the look of Aestiva Power Office?
  Can I adjust who gets email notifications and who does not?
  Will Aestiva Power Office archive my forms?
  Can I have only certain people create forms?


MISCELLANEOUS
  Are there any monthly/ongoing fees?
  How many forms can be submitted using this system?
  What if I need to integrate Aestiva Power Office with an existing system?
  Does Aestiva Power Office have a guarantee?



Answers
What is required to install Aestiva Power Office?
Aestiva Power Office installs into any intranet. There are no special hardware requirements since only a Web server (such as IIS or Apache) is needed. If you are unsure, ask an Aestiva sales rep to find out for you.
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How long does it take to get installed?
Allow one to three business days for Aestiva to install your copy. Installation and installation support is included with purchase.
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Do I need to install it myself?
No. Aestiva will walk you or your server admin through the installation process.
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Can I install it myself?
Yes. Aestiva will provide you with installation instructions. Also, you can call us to get an install walkthrough over the phone.
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Is there software to install on staff equipment?
No. Aestiva Power Office uses no plug-ins or Java applets. And staff can use any kind of browser and any kind of computer. Staff can use the equipment they have in place now.
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Can I use Macintosh?
Yes! Aestiva Power Office is 100% Web-based, so you can use any computer hooked up to the intranet. And the system can be hosted on a dozen different kinds of platforms including Mac OS X.
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Can I use Unix/Linux?
Yes! Aestiva Power Office is 100% Web-based, so you can use any computer hooked up to the intranet. And the system can be hosted on more than a dozen different platforms including Linux, Sun, BSD, Cobalt, HP-UX and Windows.
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How much training is needed to use Aestiva Power Office?
Very little, if any. Aestiva Power Office's intuitive, point-and-click design makes setup a snap. A single walk-through is all that's needed.
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Do I need to be technical to administer and maintain it?
No. Aestiva Power Office is a point-and-click application. Even the administrative and maintenance features are easy to use. A built-in, searchable help system is included with step-by-step instructions for using all the features.
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Can my non-technical staff use it?
Yes. Your entire staff can use it. If you can navigate the Web then you can use Aestiva Power Office.
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How much support is included?
Purchase includes free installation and support. Versions that retail under $5,000 include 90 days of support and upgrades. Versions over $5,000 include one year of upgrades and support.
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What if I need additional support?
Additional support can be purchased from Aestiva.
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Can I change the look of Aestiva Power Office?
Yes. You can design the pages with your own colors, type styles, and page headers.
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Can I adjust who gets email notifications and who does not?
Yes. The admin can set up users, managers and departments as well as who gets email notifications.
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Will Aestiva Power Office archive my forms?
Yes. Forms are archived so staff can view old forms.
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Can I have only certain people create forms?
Yes. Aestiva Power Office comes with password access-control. The admin can set which people in a department have access to the Aestiva Power Office system.
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Are there any monthly/ongoing fees?
No. Aestiva Power Office is a software product, not a hosting service. It's installed in your Web server. Unlike software rental services, it's a one-time purchase.
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How many forms can be submitted using this system?
Aestiva Power Office allows unlimited number of form submissions.
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What if I need to integrate Aestiva Power Office with an existing system?
Aestiva Power Office was designed to integrate with existing systems. If your intranet uses static Web pages or is built using integration tools such as Perl, PhP, ASP or ColdFusion, then Aestiva Power Office can be integrated with it.
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Does Aestiva Power Office have a guarantee?
Yes. Aestiva offers a 30-day money-back guarantee with the purchase of Aestiva Power Office.
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