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 Support Levels:
  1. Product
  2. Professional
  3. Premium


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Level 2: Professional Support

Professional Support meets the needs of customers with Professional Service needs. Professional Support is recommended for Aestiva Customers:
  1. Who need non-standard deployments.
  2. Who need additional Professional Services.
  3. Who exceeded Product Support volume limits.
  4. Who have multiple mini-projects*
  5. Who experience server-side support needs.
  6. With high customization needs.
  7. With high product value and low support needs.

*With Professional Support work is billed in 30 minute increments. Without Professional Support, projects must be quoted. Fixed-quote projects have a two-day minimum, non fixed-quote projects have a one-day minimum.

What you get
  • P1 and HTML/OS programming services.
  • Custom component programming.
  • Custom reports programming.
  • Server-side administration support.
  • Four-hour turn-around during Aestiva's standard hours.

    Pricing
    Total costs when purchasing Professional Support are similar to Product Support. They range between 16 and 25% of product cost. With Professional Support however, that cost is applied to software upgrades and service costs, which are separately itemized. See below.

    Total Product Value Service Retainer Software Upgrades Total
    $25,000 or more. 8% 8% 16%
    $10,000 to $25,000. 9% (Max $2,000) 9% (Max $2,000) 18%
    $10,000 or less. 12.5% (Max $900) 12.5% (Max $900) 25%


    Once the Service Retainer is used, additional Professional Services are billed at Aestiva's standard Professional Support Rates. For a comparison between product Support and Professional Support, click here.

    Moving from Product to Professional Support
    To move from Product Support to Professional Support Aestiva cancels the Product Support and applies 1/2 of the unused portions of Product Support to your Professional Support retainer and the other 1/2 to Software Upgrades for the remainder of the term. The end date is not changed. For a Transfer Form, click here.

    Limitations
    Getting Started
    For more information, call Aestiva toll-free at 1-888-237-8482 (AESTIVA) or 1-310-697-0338 between 8am and 5pm, California time.






    • SOME HIGHLIGHTED AESTIVA CUSTOMERS
     - Westlake Financial  - State of Maryland
     - Alcoa  - American Mental Health Assoc
     - Rylstone Shire Council  - Oklahoma State Univ
    		100% BROWSER-BASED SOFTWARE PRODUCTS


    For more information contact:    sales@aestiva.com  1-888-AESTIVA (237-8482)   1-310-697-0338
    Aestiva's business hours are 8am - 5pm, California time.

    Getting no answer on the toll-free or primary phone number above?
    Call 310-809-5704, 310-872-7291, or 310-872-6198, 9am-5pm, and tell us.

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