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 Support Home

 Support Levels:
  1. Product
  2. Professional
  3. Premium


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Professional vs. Product Support

Use the table below to help decide whether Professional or Product Support works best for you. If you have questions, please speak to your Account Coordinator.

  Product Support Professional Support
Product Help Yes Yes
Admin Options Help Yes Yes
Installation Help Yes Yes
Relicensing Help Yes Yes
Upgrade Help Yes Yes
Reconfiguration Help Limited Yes
Best Practices Help Limited Yes
HTML/OS Programming Help No Yes
P1 Programming Help No Yes
P1 Setup Help No Yes
For Resellers? No Yes
Development Services No Yes
Documentation Services No Yes
Training Services No Yes
Javascript Help No Yes
Supports multiple products? No Yes
Hours of Operation 8 am to 5 pm (PST) 8 am to 5 pm (PST)
Time Max Per Call 30 Minutes N/A
Response Time 1 Day 4 Hours
Service Cost 16%-25% LV+DV 16%-25% LV+DV ($4,800 Max)
License Upgrade Cost Included 8%-12%LV
Service Hours Included 2 Hours/Month Based on Retainer
Overage Cost $165/Hour (1 Day Minimum) $165/Hour (30 Minute Minimum)
Annual Carryover None None
LV - License Value - Current selling price of licenses.
DV - Development Value - Development purchased, if any.


For more information
For more information, call Aestiva toll-free at 1-888-237-8482 (AESTIVA) or 1-310-697-0338 between 8am and 5pm, California time. Ask for your Aestiva Account Coordinator.






SOME HIGHLIGHTED AESTIVA CUSTOMERS
 - North Bay Business Journal  - Oklahoma Emergency Management
 - Nebraska Public Schools  - Arkansas Medical Society
 - Liberty Mutual  - IBM
     SUPPORTING THE MOBILE USER
Blackberry  PalmOS  Opera  WinCE  iPhone 
       100% BROWSER-BASED SOFTWARE PRODUCTS


For more information contact:    sales@aestiva.com  1-888-AESTIVA (237-8482)   1-310-697-0338
Aestiva's business hours are 8am - 5pm, California time.

Getting no answer on the toll-free or primary phone number above?
Call 310-809-5704, 310-872-7291, or 310-872-6198, 8am-5pm, and tell us.

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